Privacy policy

# Privacy Policy — Cowan Cases

**Last updated: September 26, 2026**

Cowan Cases LLC ("we," "us," or "our") operates the online store at www.cowancases.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

## Information we collect

**Order information.** When you place an order, we collect your name, billing and shipping address, email address, phone number, and payment details. Payment information is processed securely by our payment providers; we do not store full credit card numbers on our systems.

**Customer support.** If you contact us at Cowancases@outlook.com or through our website's contact form, we collect your name, email address, phone number (if provided), and the contents of your message so we can respond.

**Device and usage information.** Like most online stores, we automatically receive certain information about your device and browsing activity through cookies and similar technologies operated by Shopify. This includes your IP address, browser type, pages visited, and time spent on the site.

## How we use your information

We use the information we collect to:

- Process, fulfill, and deliver your orders, and send order updates
- Respond to your questions and customer-service requests
- Improve our store, products, and customer experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Send you marketing communications, where you have consented to receive them (see "Marketing communications" below)

We do not sell your personal information.

## Marketing communications

With your permission — for example, when you opt in at checkout or sign up for our newsletter — we may send you emails or text messages about new products, promotions, and store updates. You can opt out at any time: every marketing email includes an unsubscribe link, and you can stop text messages by replying STOP. Opting out of marketing will not stop transactional messages such as order confirmations and shipping updates.

## Analytics and advertising

We use analytics tools, including Shopify's built-in analytics, to understand how visitors use our store and to improve it. Where we have enabled them, we may also use third-party analytics and advertising services, which collect device and browsing information through cookies or pixels to measure campaign performance and show you relevant ads on other sites. These providers have their own privacy policies. You can manage cookies through your browser settings, and many analytics and advertising providers offer their own opt-out mechanisms.

## How we share your information

We share your information only as needed to run our store:

- **Shopify**, our e-commerce platform provider, which processes and stores store data on our behalf
- **Payment processors**, to securely process your payment
- **Shipping carriers**, to deliver your order (name, address, and phone number)
- **Marketing and analytics providers**, to send communications you opted into and to measure store and campaign performance
- **Legal authorities**, if required by law or to protect our rights

## Cookies

We use cookies to operate our store — for example, to keep items in your cart and remember your preferences. You can control cookies through your browser settings, but disabling them may affect how the store functions.

## Data retention

We keep order records as long as needed to fulfill your order, handle returns, and meet tax and legal record-keeping requirements. Support correspondence is kept for a reasonable period to help with follow-up questions.

## Your rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. To make a request, email us at Cowancases@outlook.com and we will respond within a reasonable time.

## Children's privacy

Our store is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

## Changes to this policy

We may update this policy from time to time. The "Last updated" date above will always reflect the most recent version.

## Contact us

Cowan Cases LLC
704 228th Ave NE, Unit #1117
Sammamish, WA 98074
Email: Cowancases@outlook.com

This policy is governed by the laws of the State of Washington.