Shipping policy

Shipping policy

Last updated: September 10, 2026

Order processing

Orders are processed within 1–3 business days, excluding weekends and holidays. You will receive an order confirmation after checkout and a shipping confirmation when your order is on the way. If we expect a significant delay in processing your order, we will contact you using the email address provided at checkout.

Shipping destinations

We currently ship within the United States.

Shipping rates and delivery estimates

Available shipping methods, prices, and estimated delivery windows are shown at checkout before payment. For US orders, delivery typically takes 3–7 business days after the order ships. Delivery estimates begin after the order has been processed and are not guarantees. Carrier delays, severe weather, peak-season volume, and other events outside our control may affect delivery. We will help where we can, but we cannot guarantee a carrier's delivery date.

Tracking your order

When tracking is available, your shipping confirmation email will include a tracking link. Tracking information may take up to 48 hours to update after the carrier receives the package.

Address changes

Please review your shipping address before placing your order. If you need to request a change, contact us as soon as possible at Cowancases@outlook.com. We cannot guarantee an address can be changed after an order has entered processing or shipped.

Lost, delayed, or marked-delivered packages

If tracking has not updated for 7 business days, or your package is marked delivered but you cannot locate it, contact the carrier first and then email us at Cowancases@outlook.com with your order number. We will review the available tracking information and help you determine the next step. Cowan Cases LLC is not responsible for packages delivered to an address entered incorrectly at checkout, but we will make a reasonable effort to help.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, email us at Cowancases@outlook.com within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange a replacement or refund at no additional cost to you.

Questions

For shipping questions, contact us at Cowancases@outlook.com. Please include your order number when asking about an existing order.