Refund policy
Returns and refunds policy
Last updated: September 10, 2026
Returns
We want you to feel confident ordering from Cowan Cases. You may request a return within 30 calendar days of delivery. To be eligible, the item must be unused, in the same condition in which you received it, and returned with its original packaging. You will also need your order number or other proof of purchase. To start a return, email Cowancases@outlook.com before sending anything back. If your return is approved, we will provide instructions. Our return address is: Cowan Cases LLC, 704 228th Ave NE, Unit #1117, Sammamish, WA 98074. Items sent back without prior approval may not be accepted.
Return shipping
For returns based on preference, size, or a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If an item is damaged, defective, or incorrect, Cowan Cases LLC will cover the reasonable return shipping cost or provide another resolution after reviewing the issue.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at Cowancases@outlook.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.
Items that cannot be returned
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Items showing signs of use, wear, alteration, or damage after delivery
- Items returned without their original packaging
- Gift cards, if offered
- Final-sale or clearance items clearly marked non-returnable before purchase
If you are unsure whether your item is eligible, contact us before sending it back.
Refunds
We will notify you after we receive and inspect your return. If approved, your refund will be issued to your original payment method within 5 business days. Your bank or card provider may need additional time to post the refund to your account. If more than 10 business days have passed since we approved your refund, contact us at Cowancases@outlook.com.
Exchanges
The fastest way to receive a different Cowan Case is to return the original item and place a new order after the return is approved. If you prefer a direct exchange, contact us at Cowancases@outlook.com to ask whether the requested item is available.
Order changes and cancellations
To request a change or cancellation, contact us as soon as possible at Cowancases@outlook.com. We cannot guarantee changes or cancellations after an order has entered processing or shipped. If the order has already shipped, the standard return policy applies.
Gifts
If an item was marked as a gift and shipped directly to you, approved returns will be refunded to the original purchaser. If the item was not marked as a gift, refunds are issued to the original payment method.
Consumer rights
Nothing in this policy limits any rights you may have under applicable consumer-protection law. These policies are governed by the laws of the State of Washington.
Questions
For return or refund questions, contact us at Cowancases@outlook.com. Please include your order number when asking about an existing order.